Privacy Policy

Jason Protection Unit (Pty) Ltd ("JPU", "we", "us", or "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, contact us, or engage our security services.

We comply with the Protection of Personal Information Act, 2013 (POPIA) of South Africa and other applicable data protection laws. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

We may collect the following categories of personal information:

Contact information: name, email address, phone number, and physical address provided through contact forms, email correspondence, or phone enquiries.

Service-related information: details about security requirements, property locations, threat assessments, and operational briefs necessary to deliver our services.

Technical information: IP address, browser type, device information, pages visited, and referral sources collected automatically when you use our website.

Communication records: records of correspondence, callback requests, and consultation notes related to your enquiry or engagement with JPU.

We use personal information for the following purposes:

To respond to enquiries, provide quotations, and deliver security and protection services you request.

To conduct threat assessments, plan deployments, and coordinate operational activities.

To communicate with you regarding service updates, scheduling, and account matters.

To improve our website, services, and client experience.

To comply with legal obligations, including PSIRA regulatory requirements and lawful requests from authorities.

We will not sell your personal information to third parties.

Under POPIA, we process personal information based on one or more of the following grounds: your consent, performance of a contract or steps prior to entering a contract, compliance with a legal obligation, protection of a legitimate interest of JPU or a third party (where not overridden by your rights), or where processing is necessary to pursue your legitimate interests in obtaining security services.

We may share personal information with trusted third parties only where necessary, including: PSIRA and other regulatory bodies as required by law; law enforcement or emergency services in situations involving imminent threat to life or property; professional advisers such as legal counsel and auditors bound by confidentiality; and service providers who assist with IT infrastructure, communications, or operational support under strict data processing agreements.

All third parties are required to maintain appropriate security measures and use your information only for the purposes we specify.

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include access controls, secure communications protocols, and staff training on data handling and confidentiality.

While we take reasonable steps to safeguard your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Operational records related to security engagements may be retained for extended periods where required by PSIRA regulations or applicable law.

When personal information is no longer required, we will securely delete or anonymise it.

Under POPIA, you have the right to: request access to personal information we hold about you; request correction or deletion of inaccurate or outdated information; object to processing in certain circumstances; request restriction of processing; withdraw consent where processing is based on consent; and lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond within a reasonable timeframe as required by law.

Our website may use essential cookies necessary for basic functionality. We do not use cookies to track you across third-party websites for advertising purposes. You can configure your browser to refuse cookies, though some website features may not function correctly as a result.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised 'Last updated' date. We encourage you to review this policy periodically.